Communication Skills Communication Tools for Information

Question: Describe about the Communication Skills for Communication Tools for Information. Answer: Brief background Communication is one of the most important elements that is requisite to share information, maintain a relationship, and manage the operational activity (Cornelissen, 2013). Currently, I am a student perusing degree in business management and that my future career orientation will be based on business practices in which marketing will be my core competency area. The scope of the present report is further based on the importance of communication skills along with rationale associated with the perspective. Furthermore, a perspective analysis is also made in conjunction with the strength and weakness of communication practices which will be reflective of my own competency skills with respect to professional practices. Communication skills importance in my professional practices In my perspective, communication is the most fundament aspect that is requisite for harmonious interaction as well as for the development of networking. The prime importance of communication practice is to articulate the message to the corresponding audience clearly. Clear articulation of the message in this context is indicative of the sharing information in a relative sense between the parties such that the associated meaning can be clear as well as presentable in a form that is easier to understanding (Claycomb Martin, 2013). For instance, from the perspective of marketing, it is a pre-requisite to explain the importance of product, dictate the advantageous prospect compared to other similar products, and to convince customer for making a buying decision. The mentioned example is related to communication with external members such as a customer. Another important aspect of clear articulation of vision is associated with the personal internal to the organisation. This includes cla rity in information transfer, shared decision making, discussion and combined opinion for the strategic framework, and collection of response or feedback. Collectively, the mentioned prospect of communication with internal and external agencies of the organization is termed as interpersonal communication skills (Perks, Farache, Shukla Berry, 2013). Likewise, framing trustworthy relationship is also an important aspect of communication practices. Personally, I believe that individual opinion is acceptable in a process only when the associated members have trust. In order to develop, gain, and maintain the trust with associate members, the communication scope must include clarity, honesty, and valuing the opinion of others. With proper knowledge of communication skills and tactics, it will be difficult for any individual to construct and foster active relationship at workplace properly (Gustafsson, Kristensson Witell, 2012). Impotently, in my opinion, anther critical aspect that is equally important for effective communication practices is listening. Personally, I believe that only a good listen can have the potential to render safe and maintain value prospect by virtue of communication that will be having optimal productiveness. Listening characteristics is mainly valuable as it will offer the opportunity to gain newer ideas, it promotes two-way communication, develops understanding and clear negotiation, avoids confusion, error, and misunderstanding, and frame a trustworthy relationship (Claycomb Martin, 2013). Other than having a patient for listening in communication practices also boost the morale of other parties, and hence they feel more informed and secure while being engaged in the communication process. Communication is essential for leading people Leading people denotes the requirement to manage the resource utilisation as well as responsibility sharing among the employees. Often during my professional conduct, I found delegation and responsibility sharing, a significant challenge in the process of task execution. This includes conflict of interest, limited availability of the resource, lack of proper or prior information, and fear with respect to competency level. Leading people in this regard is related to understanding the prospect of the employee as well as accurate identification of their potential. Based on my personal experiences, there are instances in which conflict and negative emotions become dominant in the workplace (Perks, Farache, Shukla Berry, 2013). For example, negotiation and delegation is an aspect that general conflict of interest among people, which in turn is responsible for deteriorating the standards of work outcome. Likewise, there are instances in which negative emotion tends to arise within the wor kplace, such as anger, frustration, jealousy, and anxiety. These factors can only be mitigated using the openness in communication and taking corrective action in time (Gustafsson, Kristensson Witell, 2012). Primers used to effective communication As per my own communication style is concerned, I have learned the use of a primer that not only facilitates a two-way communication but also offers value prospect in understanding and forwarding a productive message. The foremost requirement of effective communicating practice includes preparation. A necessary element in this outlook is related to clarification of communication goal and anticipating the viewpoints as well as associated feelings of the receiver (Beebe Masterson, 2014). Once the communication plan is complete, the next level requirement is associated with the effectiveness of message delivery. In particular, this includes expressing the meaning with conviction and relating the message to comparative larger goals. Note that confirming the understanding of another person is much essential in this regard. Likewise, as mentioned in the earlier section, listen is another valuable tool that increases the effectiveness of communication. I realised that keeping an open mind and identifying the key point of the message is critical in making the whole communication practice efficient. According to Brunton et al. (2015) collected feedback must be valued precisely, and the same must be used for the further constructive purpose. Lastly, it is essential to evaluate the effectiveness of communication, and concurrent action must be implemented for bringing efficient outcome. Evaluation of my communication practices In this part of the report, an evaluation is presented that is based on my own communication practices. The scope of this analysis is based on my perspective analysis as well as the feedback collected from peers and teachers (Henderson, Cheney Weaver, 2015). The evaluation section is mainly focused on the strength and weakness, which are critical for future improvement. What is my strength in communication? The key strength of my communication lies in the use of evidence while making advocacy for any concerned topic. In particular to the marketing profession, it is much essential to convince the audience (customer and peers), such that they must believe and accept the advocated prospect. This impressive power will be appearing in the communication practice when there will be a substantial reflection of evidence (Mishra, Boynton Mishra, 2014). For instance, while dictating the market trend, it is important to show the market statistics, figures, facts that can shed a positive impact on the other party. Another significant strength is the use of accurate verbal as well as non-verbal manner during any communication process (Jensen, 2015). The verbal skills are associated with the use of precise words, jargons, addressing people correctly, and using proper sentences that can offer clarity of understanding. Similarly, the use of non-verbal task includes appropriate body language, eye contact, facial expression, use of hand motions, and eye movements. I believe that these traits are important as it reflects confidence in the communication as well as present trustworthy feelings afterwards (Rosemann vom Brocke, 2015). What is my weakness in communication? Particularly, when I use to be in tensed condition or full of anxiety, I was unable to maintain a proper tone in my communication. Accordingly, my body posture, hand movement, and eye contact also use to be in a disordered manner that in turn offer a negative impression to the other party. While discussing my weakness with my peers, they suggested that using openness in communication and making clear negotiation are the easiest tool that not only manages leniency during communication practice but also avoids negative feelings in the listener (Wallnfer Hacklin, 2013). Being a patient listener is another good quality of my communication practice While collecting a feedback opinion in conjunction with my communication practice, I was admired by my peers that listening patient is another important criteria that is responsible for my communication effectiveness (Jensen, 2015). Active listening mainly involves paying complete attention and avoiding interruption caused by external noise. In addition to this, the listening practice also helps me in identifying the concern of customers and thereby I use to manage requisite provision for maintaining a good relationship with them and making the transaction of professional elements. Failure to maintain authoritative style during conflict is my weakness The authoritative style mainly helps in retaining transparent negotiation which in turn is responsible for raising conflict like situation. Particularly, while managing the employees, I realise that there requires a balance between delegation and valuing of individual perspective. I have also noticed that I lack clear communication while making the negotiation in a conflict like situation, which is reflective towards failure to adopt the authoritative style of communication (Ruck Welch, 2012). Conclusion In summary, the present report is based on self-reflection of communication practices. I realised that use of proper approach while maintaining verbal and non-verbal traits in a communication practice is an essential requirement to make communication practice most efficient in terms of outcome. Other than this, effective communication style also includes patient listening, collecting feedback, making firm analysis with evaluation, and implementing into the course of action, for practical outcomes. Another part of the solution is further based on an evaluation of my own communication practice that sheds light on strength and weakness. Use of evidence and using proper verbal as well as non-verbal accuracy are my strength. On the other hand, failure to maintain a proper tone in communication practice is my weakness in communication practices. References: Beebe, S. A., Masterson, J. T. (2014). Communicating in small groups: Principles and practices. Pearson Higher Ed. Brunton, M., Kankaanranta, A., Louhiala-Salminen, L., Jeffrey, L. (2015). Are Strategic Communication Management Competencies and Personal Attributes Global? A Case Study of Practice in Finland and New Zealand. International Journal of Business Communication, 2329488415608846. Claycomb, C., Martin, C. L. (2013). Building customer relationships: an inventory of service providers objectives and practices. Journal of Services Marketing. Retrieved from https://www.emeraldinsight.com/doi/abs/10.1108/08876040210447342 Dated 02 Sep 2016. Cornelissen, J. (2014). Corporate communication: A guide to theory and practice. Sage. Gustafsson, A., Kristensson, P., Witell, L. (2012). Customer co-creation in service innovation: a matter of communication?. Journal of Service Management, 23(3), 311-327. Henderson, A., Cheney, G., Weaver, C. K. (2015). The role of employee identification and organizational identity in strategic communication and organizational issues management about genetic modification. International Journal of Business Communication, 52(1), 12-41. Jensen, R. W. (2015). The Role of Public Relations and Organizational Communication in Environmental Management. An Integrated Approach to Environmental Management, 277. Mishra, K., Boynton, L., Mishra, A. (2014). Driving Employee Engagement The Expanded Role of Internal Communications. International Journal of Business Communication, 51(2), 183-202. Perks, K. J., Farache, F., Shukla, P., Berry, A. (2013). Communicating responsibility-practicing irresponsibility in CSR advertisements. Journal of Business Research, 66(10), 1881-1888. Rosemann, M., vom Brocke, J. (2015). The six core elements of business process management. In Handbook on Business Process Management 1 (pp. 105-122). Springer Berlin Heidelberg. Ruck, K., Welch, M. (2012). Valuing internal communication; management and employee perspectives. Public Relations Review, 38(2), 294-302. Wallnfer, M., Hacklin, F. (2013). The business model in entrepreneurial marketing: A communication perspective on business angels' opportunity interpretation. Industrial Marketing Management, 42(5), 755-764.